Privacy Policy
Last Updated: March 24, 2022
Welcome to RestroZap!
Privacy Policy Overview
Privacy Policy sets out the basis for Our policies and procedures on the collection, use, and disclosure of Your Information when You use RestroZap's Service and talks about the privacy rights you may have and how the Privacy law protects you.
By visiting our website or using our Service, You accept and consent to the collection and use of Information as per RestroZap's Privacy Policy.
At RestroZap, we respect and value your privacy by committing to protecting it through our compliance with this Privacy Policy (“Policy”). We will sometimes refer to RestroZap (including RestroZap’s directors, officers, members, managers, employees, service providers, affiliates, successors, and assigns) as “our,” “we,” or “us,” to make this Policy easier to read. Also, we will refer to the user(s) of the Service (including you) as “you” or the “User(s).” Certain portions of this Policy may apply differently depending on how you use the Service. Throughout this Policy, we will clarify the parts that apply to Users who are using the Service on behalf of a restaurant (“Restaurant”) and the parts that apply to the Users who are placing an order from a restaurant that is processed through the Service ("Restaurant Customer").
This Policy describes the types of Information we may collect from you when you access or use the RestroZap website located at https://www.restrozap.com/ (the “Site”), or access or use the RestroZap mobile application (the “App”), or when you use or interact with any other products, applications, or features provided by us (collectively, the “Service”), as well as our practices: for collecting, using, maintaining, protecting, and disclosing that Information. In addition, any capitalized terms used but not defined in this Policy shall be given the meaning ascribed to them in our Terms of Service.
If you disagree with this Policy and our practices, you should not use the Service. In addition, there may be changes in this Policy from time to time. We will notify you of material changes, but it is your responsibility to check this Policy for updates periodically.
Collection of Information
Information collected in connection with your use of the Site/Service may include the Information you provide, such as:
- 01 Contact information includes your contact name, email address, street address, and phone number.
- 02 Transaction information includes Information about your payments and other details of orders, products, or services you have purchased from the Restaurant and reservations you have made.
- 03 Our third-party payment processor collects payment details, such as the payment card information and the billing details; we will not obtain access to individuals’ payment card numbers when you make a purchase. We also offer a choice to save your payment information only to make it easier for you to make further subscription purchases and renewals on our platform.
- 04 Feedback or correspondence, such as the Information you provide while you contact us with your questions, feedback, or otherwise correspond with us online.
- 05 Other Information that you may choose to provide to us voluntarily reflects our offline interactions with you.
- 06 Cookies and Other Information Collected by Automated Means. Our other third parties and we may automatically collect Information about you, your computer or mobile device, activity occurring on or through the Site, and Our Service.
- 07 We, along with Our other third parties, may collect such Information over time and across third-party websites and may use cookies, web beacons, and other tracking technologies to collect this Information. The Information may include:
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- Information about your device’s hardware, such as your device model and your device’s screen resolution.
- Information about your device software, such as your browser type.
- Unique identifiers associated with your devices include Google Advertising ID or Apple ID for Advertising or other device identifiers.
- Information about the network to which you are connected online and the inferences we may draw from it, such as your IP address and the general location information such as city, state, or geography.
- Information about your use of the Service and actions performed on the Site or while using the Service, such as pages you viewed, how long you spent on a page, navigation paths between pages, Information about your activity on a page or Service, links you click, access times, and length of access; and the website that referred you to the Site or Service, if applicable.
- Information about your interaction with our emails.
Please check the “Targeted online advertising” section in this Privacy Policy for Information on how to exercise your choice regarding browsing behavior for targeted advertising purposes.
We Do Not Collect Information from Minors
We do not knowingly solicit data from or market to children under 18. By using the Service, you represent that you are at least 18 or the parent or guardian of such a minor and consent to such minor dependent’s use of the Site or App. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to delete such data from our records promptly. If you become aware of any data we have collected from children under age 18, please contact us at info@restrozap.com.
Personal Information – Usage
We use your personal information during the following purposes and as otherwise mentioned in this Privacy Policy or at the time of collection:
Site Operations
We use your personal information to:
- Provide, operate and improve the Site, including developing new features and services.
- Provide the services you request.
- Contact you about the status of your orders or reservations at the Restaurant.
- Communicate with you about the Site and Service, which includes sending you announcements, updates, and support and administrative messages.
- Personalize your experience with the Site, Service, and communications.
- Provide support and maintenance for the Site, which includes responding to your requests, questions, and feedback.
Marketing & Promotional Communications
In addition, the Restaurant may send you marketing communications. Please see the "Your Choices" section below for information about your choices regarding marketing communications.
Advertisements & Their Display
We work with advertising partners to show the Restaurant's advertisements online. Our advertising partners deliver these advertisements and may be targeted based on your use of the Site or your activity elsewhere online. To learn more about your choices concerning advertisements, please see the section below titled "Targeted online advertising."
For the Purpose of Compliance, Fraud Prevention, and Safety
We may use your personal information, and we may disclose it to the law enforcement, government authorities, and private parties as we believe is necessary or appropriate to:
- Comply with any applicable laws, lawful requests, and legal processes, such as responding to subpoenas or government authorities' demands.
- Protect Our, Your, or Others' rights, if any, privacy, safety, or property (including making and defending legal claims).
- Enforce the terms and conditions that may govern Our Service.
- Protect, investigate, and deter against any fraudulent, harmful, unauthorized, unethical, or illegal activity.
Posting Testimonials –With Your Consent
We post Your testimonials on our Site or App containing Your personal information. Before posting a testimonial, we will obtain your Consent to use your name, designation, and testimonial. If at any time in the future you wish to update or remove Your testimonial, please get in touch with us at info@restrozap.com and include your name, testimonial location, and contact information.
Personal Information – Sharing
We may share and disclose your Information in the following situations:
Disclosure to Restaurants
Suppose you are a Restaurant Customer and placed an order using the Service or through a Restaurant's website that uses the Service to process the orders. In that case, your personal information and payment Information may be viewed and retained by the Restaurant and/or by the individuals working for the Restaurant or on behalf of the Restaurant. We share Information about the Restaurant Customer orders to be processed by or on behalf of each Restaurant for the Restaurant to process and facilitate the orders. The Information we share with Restaurants to enable and process your order may include your name, phone number, order information, payment information, and other details. Restaurants may use your Information to directly contact you about the orders, including confirming your order or sending you updates about your order's status. In addition, we allow the Restaurants to export such Information outside the Service. It may publicly distribute Your Information outside the Service in perpetuity. We expect Restaurants to handle all the Information following applicable law and this Policy. Still, we cannot control how your Information is retained and/or used by the Restaurant and/or by the individuals working for or on behalf of the Restaurant outside of the Service.
Service Providers
We may engage other companies, third parties, and individuals to perform certain business-related functions (including technical assistance, payment processing, billing, email management, customer service, marketing assistance, order fulfillment, delivery services, and reservation and online ordering systems) on Our behalf. We authorize these parties to use Your Personal Information to the extent necessary to perform their functions.
Disclosure to Restaurants
When You share Your Personal Information by placing orders as a Restaurant Customer, Your Personal Information may be viewed or retained by a Restaurant. We share Your Information about Restaurant Customer orders to be processed by or on each Restaurant's behalf, facilitating the Restaurant to process and handle the orders. Our role in this is of a Service provider for the Restaurants, and we do not sell your data to any other third parties. The Information we share with the Restaurants to facilitate and process your order may include your name, phone number, order information, and further details. Restaurants may use your Information to directly contact you, whether to confirm your order or send you updates about your order's status. In addition, we allow Restaurants to export such Information outside the Service, which may publicly distribute your Information outside the Service in perpetuity.
Restaurants
Suppose you establish an account for this checkout functionality. In that case, you may direct RestroZap to share your payment information with any restaurant that operates on our platform when making subscription purchases using their account.
Business Transfers
In connection with or during any negotiation of financing, merger, acquisition, dissolution or similar corporate event, or the sale of all or some of RestroZap's or the Restaurant's assets, the Information that RestroZap or the Restaurant, as applicable, have collected, including Personal Information, may be transferred as a business asset. For example, suppose another company acquires the company, business, or assets; in that case, the acquiring company will possess the Personal Information that RestroZap or the Restaurant, as applicable, collected and assumes the rights and obligations about Your personal Information as explained in this Policy.
Legal Requirements
If required, we may disclose your Information to do so by the law or in good faith or belief that such action or disclosure is necessary or appropriate to
- 01 Operate the Site or Service
- 02 Comply with any legal obligation, report unlawful activity, cooperate with law enforcement or public authorities (including to comply with national security or law enforcement requirements).
- 03 Protect against any legal liability.
- 04 Protect and defend our rights, including property, personnel, suppliers, sponsors, agents or applicable licensors.
- 05 Protect the personal safety of the vendors, users of the Site, Service, or the public.
- 06 Comply when compelled to disclose personal Information to other third parties by government authorities or as required by law or regulation, including, but not limited to, in response to court orders and subpoenas.
Your Choices
Opt-out of the Marketing Communications
You may opt-out of the marketing communications from the Restaurant by following such instructions as may be provided in the communication or otherwise contacting the Restaurant.
Cookies & Browser Web Storage
We may allow Service providers and other third parties to use cookies and other similar technologies to track your browsing activity over time and across the Site and other third-party websites. Most browsers let you remove or reject the cookies, for which you may refer to the instructions in your browser settings.
Many browsers, by default, accept the cookies until you change your cookie settings. Please note that if your browser is set to disable cookies, the Site may not work correctly. Similarly, your browser settings may allow You to clear your browser's web storage.
Targeted Online Advertising
Some third parties that collect information about the Users' activities on or through the Site or Service may be the members of organizations or programs providing choices to the individuals on the use of their browsing behavior and mobile application for the targeted advertising purposes. For example, users may opt out of receiving targeted advertising on websites through the Network Advertising Initiative members by clicking here or by the Digital Advertising Alliance by opting to unsubscribe. Please note that we may work with companies or third parties that offer opt-out mechanisms which may not participate in the opt-out mechanisms as linked above.
When you choose to opt-out of targeted advertisements, you will still see advertisements online which are irrelevant to you. Furthermore, not all companies serving online behavioral advertising are included in this list even when you decide to opt-out. Hence, you may still receive some cookies and tailored advertisements from not listed companies.
Do Not Track
Some Internet browsers may be configured to send "Do Not Track" signals to the early visited websites. Currently, the Restaurant does not monitor, recognize, or honor any opt-out or do not track mechanisms, including any general web browser "Do Not Track" settings and/or signals, in connection with the Site or Service.
Protecting Your Information
We implement security measures designed to protect your Information from unauthorized access, use, or disclosure. We protect your Information from potential security breaches by implementing technological security measures, including encryption, firewalls, and secure socket layer technology. However, these measures do not guarantee access to your Information, disclosed, altered, or destroyed by breach of such firewalls and secure server software. Using our Service, You, by default, acknowledge that you understand and agree to assume any of these risks. RestroZap shall not be responsible for circumventing any of the Service’s privacy settings or security measures. We urge You to take the necessary steps to keep your account information (username and password) protected from any unauthorized use by others if you have an account. In addition, you should only access the services within a secure environment.
Global Data Transfers
The Site and its servers are located in the US, and we may have service providers and other third parties in other countries. Therefore, if you are located outside of the US, be aware that any information provided to us, including Your Personal Information, will be transferred from Your country of origin, the US to other locations outside of Your country, where privacy laws may not be as protective as those in your country.
Notice For The Individuals Of The European Economic Area (EEA)
RestroZap complies with the EU-US Privacy Shield Framework, set forth by the US Department of Commerce concerning the collection, use, and retention of Personal Information from the European Union member countries, as well as the countries like Iceland, Liechtenstein, and Norway, transferred to the United States under Privacy Shield. RestroZap adheres to the Privacy Shield Principles concerning such data. Under the Privacy Shield Principles, if there is any conflict between the policies in this Privacy Policy and data subject rights, the Privacy Shield Principles shall govern. Please visit https://www.privacyshield.gov to learn more about the Privacy Shield program.
Concerning personal data received or transferred under the Privacy Shield Framework, RestroZap is subject to the regulatory enforcement powers of the US Federal Trade Commission.
According to the EU-US Privacy Shield Framework, individuals have the right to access Personal Information and limit its use and disclosure. You may request to provide you with access to Your Personal Information. You may also ask to correct, amend, or delete the personal information we hold about you. Under the Privacy Shield, an individual seeking to access, correct, amend, or delete inaccurate data transferred to the United States should contact us at privacy@restrozap.com, with the subject line, “Privacy Shield.” If we receive a request to exercise such rights under Privacy Shield from a user of the Site or Service, we will direct that end-user to contact our client(s) with the request. We will assist the client(s) in fulfilling the request with their instructions.
In this regard, we may require payment of a non-excessive fee to defray our expenses. Please allow us some reasonable time to respond to your inquiries and requests.
In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also disclose personal information to other third parties when compelled to do so by government authorities or required by law or regulation, including, but not limited to, in response to court orders and subpoenas.
RestroZap’s accountability for Personal data received in the United States and which subsequently transfers to a third party is described in the Privacy Policy. In particular, RestroZap remains responsible and liable if, on its behalf, any third-party agents that it engages to process the Personal data do so in a manner inconsistent with our Privacy Policy unless RestroZap proves that it is not responsible for the event giving rise to the damage.
RestroZap commits to resolving complaints about your privacy and our collection or use of your personal information transferred from the United States pursuant to our Privacy policy. Individuals in the United States with Privacy inquiries or complaints should first contact RestroZap at privacy@restrozap.com with the subject line, “Privacy Inquiries.” If you have an unresolved Privacy or data use concern that you think we have not addressed satisfactorily, please contact us at grievance@restrozap.com.
Exercising Your Rights & Request Verification
You have a right to non-discrimination, meaning we will not charge you different prices or provide different quality of services if you choose to exercise your rights- unless those differences are related to your Personal Information. In other words, if you are a Restaurant Customer requesting us to delete your Information, then your request limits our ability to process Personal Information inherently. Hence, we may no longer be able to provide you the Service to submit online orders.
You need not create an account with us to exercise your rights to opt-out; obtain or delete Your Personal Information. However, we may ask you to provide any additional Personal Information so we can correctly identify you to respond to your request. We will only use the Personal Information you provide in connection with an information and/or deletion request to review, comply, and track compliance. If you choose not to provide the Information sought by us, we may only be able to process your request to the extent where we can identify You in our data systems.
We need your full name and email address to verify any requests submitted by you to receive or delete your Information. We may also request you to confirm one or more Restaurants from where you placed an order and/or for an Order Number. You can submit a request to us by sending an email with your name, from the email address associated with your account, and a brief description of your request. Please submit all your requests to info@restrozap.com with a subject line as "Privacy Request."
You may also designate an 'authorized agent' to make requests on your behalf. To respond to a request from an 'authorized agent' on your behalf, he/she must provide sufficient evidence demonstrating that he/she is an 'authorized agent' with written permission to act on your behalf.
In certain circumstances, if we suspect fraudulent activity and/or cannot verify your identity, we may decline a request described above, particularly. We will explain why we decline to comply with the request when we cannot comply with all or a part of your request.
External Websites
The Site or Service may contain links to other websites and online services operated by other third parties, not associated with the Restaurant, and not in the purview of the Restaurant's control. We are not responsible for the content, Privacy Policies, and practices of any third-party websites or online services of any kind. We encourage you to read the Privacy Policy and other legal terms of websites or online services that you visit or use.
Additional Information for California Residents
The current section applies only if our privacy practices are governed by the California Consumer Privacy Act of 2018 ("CCPA") and only concerning the Site and the Service.
To an extent the CCPA applies, it requires us to explain to California residents how we collect, use, and share the Personal Information and of the rights and choices that we offer to California residents regarding its handling of the Personal Information.
Collecting, Using, and Sharing of Personal Information By Us
We do not sell personal Information. This Privacy Policy explains that the Site or Service uses cookies and other tracking tools to analyze website traffic and facilitates advertising. If you wish to opt-out of the Site's (and third-party advertising partners') cookies and other tracking technologies, please opt-out by clicking Unsubscribe. In addition, RestroZap may share the payment information you save in your account with Restaurants at your direction.
Here is a summary of how we collect, use, and share Personal Information and how we collected, used, and shared the Information in the preceding 12 months.
Privacy Rights of California Residents
The California Residents' Privacy Rights (CCPA) grants California residents the following rights:
On Information
You can request Information on how the Restaurant had collected, used, and shared your Personal Information during 12 months.
On Access
You can request a copy of Your Personal Information that the Restaurant maintains about You.
On Deletion
You may ask the Restaurant to delete the Personal Information that the Restaurant has collected or maintained about You.
Please note that the CCPA limits the above rights, for example, by prohibiting the Restaurant from providing certain sensitive Information in response to the access request made and restricting the circumstances in which the Restaurant complies with a deletion request.
If the Restaurant denies your request, it must communicate its decision to You. You are entitled to exercise the rights described above, free from discrimination.
Making a Request
To request access to Personal Information or deletion of Personal Information, contact the Restaurant via the same contact information provided on the Site.
Verification of Identity
The CCPA requires the Restaurant to verify the individual's identity while submitting any request before providing a substantive response to that request.
Agent Authorization
California residents can empower an 'authorized agent' in submitting their requests on their behalf. The Restaurant may require the 'authorized agent' to have a written authorization confirming that authority.
SMS related Terms and Conditions
Please read the following SMS Terms & Conditions (the "SMS Terms") carefully. By enrolling or otherwise agreeing to receive the text messages from or on behalf of RestroZap ("RestroZap"), you agree to these SMS Terms and RestroZap's Privacy Policy, incorporated herein by reference and can be viewed at the link, https://www.restrozap.com/
Description of the Program
RestroZap and its service providers may use automated technologies in delivering text messages to You while providing you with updates concerning orders placed using RestroZap ("RestroZap Order Updates").
Opting Out & Getting Help
To stop receiving text messages from RestroZap or If you need further assistance related to the SMS Terms, contact RestroZap customer service at support@restrozap.com. Additionally, if you need help related to any orders, please contact the Restaurant at the contact information provided on the Restaurant's Site.
Frequency of Messages
The number of text messages you receive will recur and may vary depending on our interactions.
Supported Carriers
Your mobile carrier is not liable for any delayed or undelivered messages.
Access Or Delivery To The Mobile Network Is Not A Guaranty
It is wholly Your responsibility to determine if Your mobile carrier supports text messaging and if Your mobile device is capable of receiving any text messages. Your receipt of the RestroZap Order Updates is subject to your agreement(s) terms and conditions with Your mobile carrier.
Due to various circumstances or conditions, the delivery of Information and content to a mobile device may fail. You understand and thereby acknowledge that network services, including but not limited to the mobile network services, are outside of RestroZap's control. Accordingly, Restrozap is not responsible or liable for any issues arising from network services, including the delay or non-delivered messages or the security of any such messages).
Cost
Message and data rates might apply to each of the text messages sent or received concerning the RestroZap Order Updates, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans) and any applicable roaming charges. RestroZap does not impose a separate fee for sending the RestroZap Order Updates.
Eligibility
You must be a United States resident to receive the RestroZap Order Updates.
Change in Phone Number
By enrolling or otherwise agreeing to receive the text messages from or on behalf of RestroZap, you represent and also warrant that you are a current subscriber and/or authorized user of the phone number You provided. You also agree that you will not enroll or otherwise agree to receive messages from or on behalf of RestroZap using the mobile phone of any other person or entity without prior authorization, and if you change, forfeit, or deactivate the phone number you had provided to RestroZap, you agree to notify RestroZap immediately and failing to do so constitutes a material breach of these SMS Terms.
SMS Terms - Changes
RestroZap may update these SMS Terms without any prior notice. You agree to any changes by enrolling or otherwise agreeing to receive text messages from or on behalf of RestroZap.
Privacy Policy – Changes
This Privacy Policy will be updated from time to time. The updated version will be indicated by a "Last Updated" date on the top, and the updated version will be effective as soon as it is accessible on the Site. Therefore, we encourage you to review this privacy policy frequently to be informed of how we are protecting your Information.
How to Contact Us
If you have any queries about this Privacy Policy, please contact us using the contact information mentioned on this Site.
You can contact us:
By email: info@restrozap.com
By visiting this page on our website: https://www.restrozap.com/ContactUs